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Frequently Asked Questions

Getting Started

Lucid Notes requires macOS 14.0 (Sonoma) or later. It runs natively on both Apple Silicon and Intel Macs.

After installing from the App Store, simply open the app and start typing! Your notes are automatically saved locally. Use the sidebar to organize with tags and the toolbar to format text.

Features

The free version includes up to 5 notes, rich text editing, the transparent floating window, basic themes, and export to all formats (JSON, Markdown, RTF, PDF, TXT).

Pro unlocks unlimited notes, iCloud sync across all your Macs, App Lock with Touch ID/Face ID, premium themes, and priority support.

With Pro, your notes automatically sync across all Mac devices signed into the same iCloud account. Changes sync in real-time when you're online. Your data is stored in your private iCloud container, encrypted by Apple.

Yes! All users can export notes to JSON, Markdown, RTF, PDF, or plain text. Use File → Export or the keyboard shortcut to save your notes in any format.

Privacy & Data

Your notes are stored locally on your Mac in ~/Documents/LucidNotes/. Pro subscribers can optionally sync to iCloud, where data is stored in your private iCloud account and encrypted by Apple. We never have access to your notes.

No. We don't collect personal information, usage analytics, crash reports, or any telemetry. We don't have servers. Your data stays entirely on your device and/or your iCloud account.

Billing

All subscriptions are managed through Apple. Go to System Settings → Apple ID → Media & Purchases → Subscriptions to view, modify, or cancel your subscription.

Refunds are handled by Apple since all purchases go through the App Store. Visit reportaproblem.apple.com or contact Apple Support to request a refund.

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